Return & Refund Policy
Return & Refund Policy
At Martha Shop, we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
Be unused and in their original condition.
Be returned in the original packaging.
Include all original accessories, gifts, and accompanying materials.
Not show signs of wear, damage, or alteration caused by the customer.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products.
Products damaged due to misuse, improper handling, or normal wear and tear.
Items returned after the 30-day return period.
3. How to Request a Return
To initiate a return, please contact us before sending any items back.
Email: [email protected]
WhatsApp: +1 (332) 261-6734
Please provide:
Your order number.
Product name(s).
Reason for the return request.
Photos of the item if it is damaged, defective, or incorrect.
Once your request is approved, we will provide detailed return instructions and the return address.
4. Return Shipping Costs
If the return is due to a defective, damaged, or incorrectly shipped item, we will cover the return shipping costs.
If the return is requested for personal reasons, such as a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
5. Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 7 business days.
The refund will be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos of the product and packaging so that we can resolve the issue as quickly as possible.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:[email protected]
WhatsApp: +1 (332) 261-6734
Thank you for shopping with Martha Shop. We appreciate your support and are committed to providing quality products and excellent customer service.