FAQs
Frequently Asked Questions (FAQ) If you have any questions, please feel free to contact our customer support team.
Email: [email protected]
WhatsApp:+1(332)2616734
What material are your jewelry made of?
Our products are made from high-quality materials such as glass, acrylic, ceramic, and natural-style decorative materials suitable for DIY crafting.
What payment methods do you offer?
We accept PayPal and secure credit/debit card payments via trusted payment providers.
Do you provide international transportation?
Yes, we provide international transportation. The specific transportation cost and time will be displayed during settlement. Please note that international orders may incur tariffs or import taxes, which are the responsibility of the buyer.
How long does it take for order processing and shipping?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Standard Shipping: 7–20 business days (depending on destination)
Delivery times may vary due to customs clearance or local carrier delays.
How do I track my orders?
Once your order is shipped, we will send a tracking number and link via email, and you can log in to our official website at any time to check the order status.
What if there is a problem with the received product?
If you receive any damaged or defective products, please contact our customer service team within 7 days of receiving them. We will provide return and exchange services or refunds.
How to return or exchange goods?
We offer unconditional return and exchange services within 30 days. Please ensure that the product is not worn and remains in its original packaging. Contact our customer service team to obtain return authorization and detailed return address.
Do you have a membership plan or discount?
Yes, we offer special discounts and birthday discounts for registered members. By subscribing to our email, you can also get information on new product releases and promotional activities as soon as possible.
How to maintain and clean jewelry?
It is recommended to regularly use a soft cloth to wipe jewelry to maintain its luster. Avoid contact with chemical substances such as perfume, swimming pool water, etc. to prevent jewelry damage.
How can I contact customer support?
Email: [email protected]
WhatsApp: +1 (332) 261-6734
