Return Policy
Return Policy
We want you to be completely satisfied with every purchase made at [Martha]. If for any reason you are not satisfied, please follow the return policy outlined below:
1. Return Timeframe
We offer returns within 30 days from the date you receive your product.
2. Return Conditions
- The product must be unused, unwashed, and in its original condition, including packaging.
- Please ensure that the returned product has its original tags and any accompanying items (such as accessories, gifts, etc.) in good condition.
3. Return Process
- Please contact our customer service via email at [[email protected]] or WhatsApp at [+13322616734] to request a return.
- Provide your order number, product name, reason for return, and any relevant photos (if the product has defects or damage).
- We will process your request and provide you with the return address as soon as possible.
4. Return Shipping Costs
- If the return is due to a defect in the product or a mistake in shipping, we will cover the return shipping cost.
- If you are returning the product for personal reasons (e.g., change of mind, size issues), the return shipping cost will be borne by the buyer.
5. Refund Process
- Once we receive the returned item and confirm it meets the return conditions, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the order.
6. Special Notes
- As per legal regulations, certain items may not be eligible for return or refund (e.g., customized or personalized items).
- We do not accept returns for items beyond the return period.
Thank you for choosing [Martha]. We are committed to providing high-quality service. If you have any questions or need further assistance, please feel free to contact us.
